Privacy Policy

1. Information We Collect

Business Information

• Company name, contact details, and business description
• Product specifications, service offerings, and pricing information
• Employee conduct manuals and operational procedures
• Website content, blogs, and marketing materials

Customer Interaction Data

• Chat conversations and communication logs
• Appointment scheduling information
• Lead generation and contact details
• Customer preferences and interaction history

Technical Information

• IP addresses, browser types, and device information
• Usage analytics and performance metrics
• API calls and system integration data

2. How We Use Your Information

• AI Training: To train your dedicated AI employee on your specific business
• Service Delivery: To provide customer interactions, appointment booking, and lead generation
• Performance Optimization: To improve AI responses and service quality
• Analytics: To provide insights into customer interactions and business performance
• Support: To provide technical support and resolve issues
• Legal Compliance: To comply with applicable laws and regulations

3. Data Security

We implement industry-standard security measures to protect your data:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure cloud infrastructure with redundancy
• Employee training on data security best practices

4. Data Sharing

We do not sell your data. We may share information only in these circumstances:

• Service Providers: With trusted partners who assist in service delivery
• Legal Requirements: When required by law or legal process
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: When you explicitly authorize sharing

5. Data Retention

We retain your data for as long as necessary to provide services and comply with legal obligations. Business training data is retained throughout the service relationship. Customer interaction logs are retained for performance analysis and may be anonymized after 24 months.

6. Your Rights

You have the right to:

• Access your personal and business data
• Request corrections to inaccurate information
• Request deletion of your data (subject to legal requirements)
• Object to certain processing activities
• Export your data in a portable format
• Withdraw consent where processing is based on consent

7. International Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions.

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized services. You can control cookie settings through your browser preferences.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to Privacy Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email or service notifications. Continued use constitutes acceptance of changes.

11. Contact Us

For privacy-related questions, requests, or concerns, please contact us through our website or customer support channels. We will respond to requests within 30 days.