Privacy Policy

Effective Date: June 6, 2026

MyFast.ai (“we,” “us,” or “our”) is committed to protecting the privacy of our clients and their customers. This Privacy Policy explains how we collect, use, store, and protect information in connection with our Smart AI Voice Agent service.

1. Information We Collect

Business Information (Provided by You)

  • Company name, phone number, and contact details
  • Business description, services offered, and pricing information
  • Business hours, policies, and frequently asked questions
  • Calendar and scheduling preferences for appointment booking
  • Agent customization preferences (voice selection, agent name)

Call and Interaction Data

  • Inbound call recordings and transcriptions handled by your AI Voice Agent
  • Caller phone numbers and any information callers voluntarily provide during calls
  • Appointment bookings, scheduling details, and calendar entries
  • Call timestamps, duration, and outcomes (e.g., appointment booked, question answered, sale made)
  • Real-time notification data sent to you about calls and leads

Website Visitor Data

  • IP addresses, browser type, and device information when you visit myfast.ai
  • Pages visited and time spent on our website
  • Information submitted through our booking or contact forms

2. How We Use Your Information

  • AI Voice Agent Training: To train and customize your dedicated AI Voice Agent on your specific business — your services, pricing, policies, and FAQs — so it can answer calls naturally and accurately
  • Service Delivery: To answer inbound calls, book appointments to your calendar, respond to caller questions, and process sales on your behalf
  • Notifications: To send you real-time alerts about calls, bookings, and new leads
  • Service Improvement: To monitor call quality, improve AI voice responses, and enhance the accuracy of your agent over time
  • Account Management: To manage your subscription, process payments, and provide customer support
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes

3. Data Security

We implement industry-standard security measures to protect your data:

  • 256-bit SSL encryption for all data in transit
  • Encryption of stored data at rest
  • Secure cloud infrastructure with redundancy and 99.9% uptime
  • Access controls and authentication for all internal systems

4. Data Sharing

We do not sell your data or your customers' data. We may share information only in these limited circumstances:

  • Service Providers: With trusted technology partners who help us deliver the AI Voice Agent service (e.g., telephony infrastructure, cloud hosting). These providers are contractually required to protect your data.
  • Calendar and Scheduling: With your connected calendar system to book appointments on your behalf
  • Legal Requirements: When required by law, subpoena, or legal process
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, with prior notice to you
  • With Your Consent: When you explicitly authorize us to share specific information

5. Call Recording and Consent

Our AI Voice Agent may record calls for quality assurance and service improvement purposes. It is your responsibility to ensure compliance with applicable call recording laws in your jurisdiction, including but not limited to one-party or two-party consent requirements.

6. Data Retention

We retain your business training data for the duration of your active subscription. Call recordings and interaction logs are retained for up to 24 months for service quality purposes and may be anonymized thereafter. Upon cancellation, your data is retained for 30 days to allow for retrieval, after which it may be permanently deleted upon request.

7. Your Rights

You have the right to:

  • Request corrections to inaccurate business information used by your AI Voice Agent
  • Request deletion of your data (subject to legal retention requirements)

To exercise any of these rights, please contact us at [email protected]. We will respond to requests within 30 days.

8. Cookies and Website Tracking

Our website (myfast.ai) uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand how visitors interact with our site. You can control cookie settings through your browser preferences. Our AI Voice Agent phone service does not use cookies.

9. Children's Privacy

Our services are designed for businesses and are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Material changes will be communicated via email or through our service. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related questions, data requests, or concerns, please contact us:

Last updated: June 6, 2026