Terms and Conditions

1.Agreement to these terms

These Terms and Conditions form a binding agreement between you, or the business you represent ("you", "Customer"), and MyFast.ai ("MyFast.ai", "we", "us"). They govern your use of myfast.ai and of every MyFast.ai service, including the Smart AI Voice Agent at agent.myfast.ai, the AEO Platform at aeo.myfast.ai, the GEO Platform at geo.myfast.ai, Website Development at website.myfast.ai and the Grants Platform at grants.myfast.ai.

By purchasing, accessing or using any MyFast.ai service you accept these terms. If you do not accept them, do not use the services.

You confirm that you are at least 18 years old, that you are using the services for business purposes, and that if you are accepting on behalf of an organisation you have authority to bind it.

2.The services

MyFast.ai currently offers six services. Five are live today; the App Platform at app.myfast.ai is announced and not yet launched.

• Smart AI Voice Agent — an AI receptionist that answers your inbound calls 24 hours a day, answers business-specific questions, books appointments into your calendar or booking system, captures messages, recognises emergencies, alerts your on-call staff and transfers to a human on the rules you set. Usage is unlimited and simultaneous calls are unlimited. Setup is done for you and accounts are typically live within a few days.
• AEO Platform — a research and remediation service that runs real buyer-intent searches across ChatGPT, Claude, Gemini, DeepSeek, Grok, Meta AI and Google AI Overviews, records whether your business was Cited, Named or Not Found, calculates a 0–100 Findability Score from five equally weighted components, and delivers the results on screen, in your dashboard and as an emailed PDF.
• GEO — a done-for-you programme that publishes citation-ready content under your own domain on a fixed cadence, maintains and refreshes it, and monitors your visibility across ChatGPT, Claude, Gemini, Grok, DeepSeek and Meta AI.
• Website Development — full-stack website design and development with complete SEO and Answer Engine Optimization included in every build. Every project is custom-quoted: a one-time build cost of $3,000 to $35,000+ depending on depth and complexity, with most builds at the lower end, plus a monthly service plan of $99 to $499 a month scaled to the build (higher on large enterprise builds) covering managed hosting, security, updates and ongoing optimization. No contracts, no setup fees, and the monthly plan can be cancelled anytime. Every build ships with frontend, backend, database and admin panel, 7+ JSON-LD schema types, a robots.txt allowing 40+ AI crawlers, llms.txt and llms-full.txt files, and a Website Technology & Optimization Report.
• Grants Platform — an AI-powered government grant and contract matching marketplace. Company registration and AI matching are free. A submission-ready 50-page proposal package is a one-time fee based on funding amount: $499 under $100K, $999 for $100K–$500K, $1,499 for $500K–$1M, $1,999 for $1M–$5M and $2,500 above $5M. A success fee of 3% of total grant funding awarded is invoiced only upon contract award.
• App Platform — custom AI-powered applications and software. This service is announced and not yet launched: there is no platform, pricing or signup published at app.myfast.ai today, and application projects are scoped and quoted in writing through the corporate team in the meantime.

We may improve, change or discontinue features. If we materially reduce a feature you rely on, we will tell you in advance and you may cancel without penalty.

3.Fees and billing

Prices are in US dollars and exclude any applicable taxes.

• Current rates for each service are shown at the point of purchase on that service’s own site — agent.myfast.ai, aeo.myfast.ai and geo.myfast.ai — and the rate you accept at checkout is the rate that applies to your subscription.
• Smart AI Voice Agent and GEO are billed monthly in advance. AEO reports and the Developer Bundle are one-time purchases; the AEO membership is billed monthly.
• Recurring charges renew automatically on the same day each month until you cancel. One-time purchases are charged once at the point of sale.

Payment is processed by Stripe. You authorise us to charge your chosen payment method for all fees as they fall due. If a payment fails we will retry and notify you; if it remains unpaid we may suspend the service until the balance is cleared.

We may change rates for future billing periods on at least 30 days written notice. A rate change never applies to the current paid period, and never overrides a locked rate on an active subscription.

4.Term, cancellation and refunds

There is no contract and no minimum term on any MyFast.ai service. Subscriptions run month to month and you may cancel at any time.

Cancellation takes effect at the end of the billing period you have already paid for. You keep full access until that date. We do not pro-rate or refund partial months, and fees already paid are non-refundable except where required by law or where we have failed to deliver the service.

If you cancel and later resubscribe, any promotional rate you previously held may no longer be available.

We may suspend or terminate your account for non-payment, for breach of the acceptable use section below, or where required by law. Where the breach is capable of being fixed we will give you notice and a reasonable opportunity to fix it first.

To cancel, email [email protected] or call 1-888-321-9863. We are open 24 hours a day, every day.

5.Your responsibilities

To let us deliver the service properly, you agree to:

• Give us accurate, current and complete business information, and keep it up to date. The AI agent can only be as accurate as the information you supply.
• Keep your account credentials confidential and tell us immediately if you suspect unauthorised access.
• Hold all rights necessary to the telephone number, domain, website and materials you ask us to use, and to authorise us to use them.
• Review the content, appointments and messages the services produce for your business, and tell us promptly about any error.
• Comply with all laws applicable to your business, including those governing your industry, your advertising and your customer communications.

6.Telephony and call-recording compliance

The Smart AI Voice Agent handles calls placed to a number you control. You are responsible for complying with all applicable telecommunications and privacy law in the jurisdictions in which you operate, including the Telephone Consumer Protection Act, state wiretap and all-party-consent recording statutes, A2P 10DLC registration requirements for messaging, and the Do Not Call rules.

We provide configurable recording controls and an automated caller disclosure announcement. Enabling them and setting the wording correctly is your responsibility, not ours.

The services are not an emergency service. They must not be used for 911 or any other emergency call handling, and they must not be used to place outbound telemarketing or robocall campaigns.

7.Text messages and calls we send you

If you tick a consent box on myfast.ai, you agree that MyFast.ai may contact you at the telephone number you supplied by text message or phone call, including with automated technology, prerecorded messages or an AI-generated voice. Consent is given separately for transactional communications and for marketing communications, each is optional, and neither is a condition of purchase.

• Transactional messages cover your account, your orders and the services you have requested. Marketing messages cover offers, discounts, new product news and similar promotional content.
• Message frequency varies with your activity and the programme you opted into. Message and data rates may apply — those are charged by your mobile carrier, not by us.
• Reply HELP to any message for help, or STOP to opt out. We will send one confirmation message after a STOP and then stop that message stream.
• You can also opt out by emailing [email protected] or by calling 1-888-321-9863.
• Carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed and depends on your carrier and handset.
• To receive messages you must have a mobile number capable of receiving SMS on a participating carrier and you must be the subscriber or the customary user of that number, authorised to consent for it.

We do not sell or share your mobile number or your SMS consent with any third party or affiliate for their own marketing purposes. See the Privacy Policy for the full detail.

8.Acceptable use

You must not, and must not permit anyone else to:

• Use the services for anything unlawful, fraudulent, deceptive, harassing or defamatory.
• Use the services to send spam, unsolicited telemarketing, or automated outbound calling campaigns.
• Misrepresent your business, your qualifications, your licensing or your affiliation with any third party.
• Ask us to publish content that is false, misleading, plagiarised or that infringes anyone else’s rights.
• Reverse engineer, decompile, scrape, resell, sublicense or white-label the services without our written agreement.
• Interfere with, overload or attempt to gain unauthorised access to our systems, or bypass any usage or security control.
• Use the services to provide medical, legal, financial or other regulated advice that requires a licensed professional, in place of that professional.

We may suspend the services immediately, without notice, where continued use presents a legal, security or reputational risk.

9.Ownership of content and data

You own your business data, your telephone number, your domain, your customer records, your call transcripts and recordings, and all content we publish for you under GEO. One hundred percent of the citation equity in that content is yours and it stays on your site if you cancel.

You grant us a non-exclusive licence to use that material for the sole purpose of delivering the services to you, for as long as you are a customer.

We own the MyFast.ai platform, software, models, prompts, methodologies, the Findability Score methodology, our brand and everything else we bring to the engagement. Nothing in these terms transfers any of that to you.

We may use aggregated and de-identified data, from which no customer or individual can be identified, to measure and improve our services.

10.AI-generated output

The services use AI systems to speak with callers, generate reports and draft content. AI output can be wrong. You are responsible for reviewing what the services produce on your behalf before relying on it, and for the accuracy of the business information you give us that the AI relies on.

We are not liable for the acts or omissions of a caller, for a booking made in error on information you supplied, or for a business decision you take on the basis of a report.

11.No guarantee of results

AI visibility depends on third-party systems we do not control. AI engines change their models, their ranking behaviour and their citation practices without notice.

We do not guarantee any specific Findability Score, ranking, citation, volume of leads, conversion rate or revenue outcome. Where we publish figures such as typical citation timelines of 4 to 12 weeks, they are observed industry data, not promises about your account.

Statements in our marketing about missed-call revenue, return on investment or conversion uplift are illustrative examples based on the inputs shown. Your results will differ.

12.Third-party services

The services depend on third parties including telephony carriers, AI model providers, cloud hosting and Stripe for payment. Your use of a third-party service you connect to us, such as your calendar or booking system, is governed by that provider’s own terms.

We are not responsible for outages, changes or failures caused by a third party, though we will work in good faith to restore service.

13.Availability and support

We operate our platform to a 99.9% uptime standard and our support team is reachable 24 hours a day, 7 days a week, 365 days a year by email and phone.

We may carry out planned maintenance and will give reasonable advance notice where a service interruption is expected. We do not commit to uninterrupted or error-free operation.

14.Disclaimer of warranties

Except as expressly stated in these terms, the services are provided "as is" and "as available". To the fullest extent permitted by law we disclaim all other warranties, express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranty arising from course of dealing or trade usage.

Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you.

15.Limitation of liability

To the fullest extent permitted by law, neither party is liable to the other for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost business, lost goodwill or lost data, even if advised of the possibility.

Our total aggregate liability arising out of or relating to the services, whether in contract, tort or otherwise, will not exceed the total fees you paid us in the 12 months immediately before the event giving rise to the claim.

Nothing in these terms limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be limited.

16.Indemnity

You will defend, indemnify and hold harmless MyFast.ai and its officers, employees and contractors against any third-party claim, loss, liability, cost or expense, including reasonable legal fees, arising from your use of the services, from the business information or materials you supply, from your breach of these terms, or from your failure to comply with telephony, recording, privacy or industry regulation applicable to your business.

17.Confidentiality

Each party will keep the other’s non-public information confidential, use it only to perform under these terms, and protect it with at least reasonable care. This does not apply to information that is public through no fault of the receiving party, was already known to it, is independently developed, or must be disclosed by law.

18.Governing law and disputes

These terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Before starting any formal proceeding, the parties will attempt in good faith to resolve the dispute by contacting each other and negotiating for at least 30 days.

Any dispute that is not resolved that way will be brought exclusively in the state or federal courts located in Texas, and each party consents to their exclusive jurisdiction and venue. Each party waives any right to a trial by jury and to participate in a class or representative action.

19.General

These terms, together with our Privacy Policy and any order confirmation, are the entire agreement between us and replace any prior understanding on their subject matter. If a provision is held unenforceable, the rest remains in force. Our failure to enforce a provision is not a waiver of it.

You may not assign these terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition or sale of assets. Neither party is liable for a failure to perform caused by an event outside its reasonable control.

We may update these terms. The "last updated" date at the top of this page reflects the current version, and we will give you at least 30 days notice by email or in your dashboard before a material change takes effect. Continuing to use the services after that date means you accept the revised terms.

20.Contact us

Questions about these terms, billing or cancellation reach us 24 hours a day.

• Email: [email protected]
• Phone: 1-888-321-9863
• Web: myfast.ai/contact